Which license do I have?

[ivosight]

I bought Soundop over 4 years ago, at a good discount. I thought I had the perpetual license (I wouldn't buy it otherwise). I occasionally used the program and activated it many times when I upgraded. When I downloaded the latest version 2.X I noticed that the activation required a key and password and I had never got any password along with my serial.

Does it mean my license isn't a perpetual one and it only covered version 1.X? Or should I get an updated activation info at some point but missed it?

I tried to issue a ticket about this twice and never got any reply and I posting this here.

Hi,

Thanks for reaching out.

We have switched to a new license system since version 2.0, which requires a new key. We have received all your two tickets and sent you emails from support@ivosight.com. Please check your junk box. Specifically, if you want to upgrade to the perpetual license with lifetime updates, you can use your original license code as a coupon code.

Best regards.