Bug: Soundop is playing my audio file at a different pitch.

[visusys]

See this video (It has audio, so turn up your speakers or headphones):

https://streamable.com/hurgm5

Soundop is playing the current audio file at a higher pitch than it should. I have no idea why this is happening.

I'm not sure if this is a bug, maybe I am missing some setting?

The file was created by exporting from ReCycle. I'm wondering if maybe ReCycle added some metadata that Soundop is using?

I definitely need to fix this.

Any help at all would be great.

[ivosight]

See this video (It has audio, so turn up your speakers or headphones):

https://streamable.com/hurgm5

Soundop is playing the current audio file at a higher pitch than it should. I have no idea why this is happening.

I'm not sure if this is a bug, maybe I am missing some setting?

The file was created by exporting from ReCycle. I'm wondering if maybe ReCycle added some metadata that Soundop is using?

I definitely need to fix this.

Any help at all would be great.

Hi,

Thanks for the report.

Could you please send us the wave file to check the problem?

Best regards.

[visusys]

See this video (It has audio, so turn up your speakers or headphones):

https://streamable.com/hurgm5

Soundop is playing the current audio file at a higher pitch than it should. I have no idea why this is happening.

I'm not sure if this is a bug, maybe I am missing some setting?

The file was created by exporting from ReCycle. I'm wondering if maybe ReCycle added some metadata that Soundop is using?

I definitely need to fix this.

Any help at all would be great.

Hi,

Thanks for the report.

Could you please send us the wave file to check the problem?

Best regards.

I ended up closing and then re-opening Soundop, and the issue resolved itself.

Here's the wav: https://www.dropbox.com/s/d7sql0pda9mr5h...1.wav?dl=0

I was using iZotope RX 10 Connect when the bug happened. Maybe that was the source of the problem? I'm not sure.

[ivosight]

See this video (It has audio, so turn up your speakers or headphones):

https://streamable.com/hurgm5

Soundop is playing the current audio file at a higher pitch than it should. I have no idea why this is happening.

I'm not sure if this is a bug, maybe I am missing some setting?

The file was created by exporting from ReCycle. I'm wondering if maybe ReCycle added some metadata that Soundop is using?

I definitely need to fix this.

Any help at all would be great.

Hi,

Thanks for the report.

Could you please send us the wave file to check the problem?

Best regards.

I ended up closing and then re-opening Soundop, and the issue resolved itself.

Here's the wav: https://www.dropbox.com/s/d7sql0pda9mr5h...1.wav?dl=0

I was using iZotope RX 10 Connect when the bug happened. Maybe that was the source of the problem? I'm not sure.

Hi,

Thank you.

Please feel free to contact us if you still have problems.

Best regards.